FAQ
Do I need an account for a single ride?
No. You can send an inquiry without an account and you will get a request number. An account helps when you book regularly or with colleagues.
When is a booking confirmed?
When the provider confirms the slot. An accepted quote means you agreed to the price and terms; the status then reads “Quote accepted – awaiting confirmation”.
How do I pay?
Card payment in the portal is not included. The payment method is stated in the quote. Deferred payment for companies is arranged separately.
Is the cost overview in the portal an invoice?
No. The cost overview and accepted quote are informational documents, not an invoice.
Do you track flights?
Automatic flight tracking is not connected. You add the flight number to the request and report flight changes on the booking in the portal.
Can I cancel?
Yes, with a request on the booking. Before you accept a quote, cancellation is immediate. After acceptance the quote terms apply, and you see and confirm any fee before cancelling.
What does the guest see?
Through a private link the guest sees their schedule, meeting point, instructions and contact. They do not see prices, internal notes or other guests. The link expires and can be revoked.
Do you work outside the listed destinations?
Croatia is where we work, but availability is confirmed for each date. Send an availability inquiry.
What data do you collect?
Only what the service needs: passenger name, contact, date and addresses. We do not ask for ID documents or health data.